Our Services
We offer a full range of NDIS-funded supports on the Central Coast, Newcastle, and Hunter Region. Every service is delivered with genuine care and a person-centred approach.
Support Workers
Heart Link Supports provides reliable, compassionate support workers who assist with daily living, personal care, community participation, and more. Our workers are carefully matched to each participant to ensure the best possible fit. The right relationship makes all the difference.
We understand that inviting someone into your home and life takes trust. That's why every support worker we place is thoroughly screened, trained, and genuinely passionate about making a positive impact.
Whether you need a few hours a week or more intensive day-to-day support, we'll work with you to find the arrangement that suits your lifestyle and your NDIS plan.
What's Included
- Personal care and hygiene assistance
- Community access and social participation
- Domestic assistance and household tasks
- Skill building and independence support
- Accompanying to appointments and activities
Cleaning Services
Our NDIS-funded cleaning service helps participants maintain a safe, clean, and comfortable home environment. We understand that for many people, household tasks can be challenging. There's nothing to be embarrassed about. We're here to help without judgment.
Our cleaning team is friendly, professional, and respectful of your home and your privacy. We work around your schedule and preferences so that you always feel in control.
A clean home is about so much more than appearances. It's about your health, your wellbeing, and your sense of dignity. We take that seriously.
What's Included
- General domestic cleaning (vacuuming, mopping, dusting)
- Kitchen and bathroom cleaning
- Laundry and ironing
- Changing bed linen
- Rubbish removal and tidying
Support Coordination / Recovery Coaching
Understanding your NDIS plan can feel overwhelming. There's a lot to take in and it can be hard to know where to start. Our support coordinators work alongside you to help you understand your funding, connect with the right providers, and get the most from your plan.
We don't just tell you what's possible. We work with you to make it happen. Whether you're implementing your plan for the first time or navigating a plan review, we're here to guide you every step of the way.
Through recovery coaching, we also provide dedicated support for people living with a psychosocial disability. We work with you to build your understanding of the NDIS, develop skills and resilience, and stay connected with the supports that matter most to your recovery journey.
If you ever hit a roadblock or face a crisis, your support coordinator is there to help you find solutions quickly and calmly.
What's Included
- NDIS plan implementation and explanation
- Provider research and connections
- Psychosocial recovery coaching
- Crisis support and problem solving
- Support for NDIS plan reviews
- Capacity building and goal setting
Occupational Therapy / FCAs
A Functional Capacity Assessment (FCA) is completed by one of our occupational therapists to understand how a person's disability affects their everyday life and what supports they need. It's a warm, thorough process that helps identify a participant's strengths, support needs, and the services or funding that will best support their independence and goals.
An FCA looks at how you manage daily activities such as personal care, cooking, shopping, and getting around, and identifies any equipment, home modifications, or therapy that may help. From there, your therapist can recommend the right level of NDIS funding and supports for your situation.
FCAs also provide valuable evidence for NDIS plan reviews and new applications. A well-prepared assessment helps you clearly demonstrate your support needs and can make a significant difference to the funding you receive.
Throughout, our therapists take a person-centred approach. We work at your pace, in your own environment, to get a true picture of who you are and what matters to you.
What's Included
- Functional Capacity Assessments (FCAs)
- Identifying participant strengths and support needs
- Assessing daily living, mobility, and independence
- Equipment, home modification, and therapy recommendations
- Guidance on the right level of NDIS funding and supports
- Evidence for NDIS plan reviews and new applications
Behaviour Support
Our positive behaviour support helps participants who experience behaviours of concern to live safely, comfortably, and with greater independence. We take the time to understand the whole person and what may be driving a behaviour, rather than focusing only on the behaviour itself.
Working closely with you, your family, and your support network, our practitioners develop practical, person-centred strategies that improve quality of life and reduce the need for restrictive practices over time.
Every plan is tailored to your goals and environment, and we support the people around you to feel confident putting those strategies into practice.
What's Included
- Behaviour assessments and functional behaviour analysis
- Positive behaviour support plans
- Strategies to reduce and eliminate restrictive practices
- Training and support for families and support networks
- Ongoing review and adjustment of supports
Not sure which service you need?
That's completely okay. Just reach out and we'll have a friendly chat to figure out what's right for you.